Returns

Refund & Return Policy

Thank you for shopping at Voltuna. We want you to be fully satisfied with your purchase. This Refund & Return Policy explains your rights and how we handle returns, refunds, and exchanges.

1. Right to Cancel (EU 14-Day Withdrawal Period)

If you are located in the European Union, you have the right to cancel your order within 14 days without giving any reason.

  • The withdrawal period ends 14 days after the day you receive your goods.

  • To exercise this right, you must notify us at 

     

    before the cancellation period expires.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, in the same condition you received them, and in the original packaging.

  • You must provide proof of purchase (order number or receipt).

Certain items cannot be returned, including:

  • Personalized or custom-made items

3. Return Process

  1. Contact us at 

     

     with your order number and reason for return.

  2. We will provide you with instructions for returning your product.

  3. You are responsible for the cost of return shipping, unless the item was faulty or incorrect.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you by email.

  • If approved, your refund will be processed to your original payment method within 14 days.

  • Shipping costs are non-refundable, unless the item was defective or we made a mistake.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at 

 


6. Late or Missing Refunds

If you haven’t received your refund yet:

  • First check your bank account again.

  • Then contact your credit card company or bank, as processing may take time.

  • If you still have not received your refund, contact us at 

     

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at: